Shipping Policy

"Off the shelf" orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. Custom orders are processed within 3 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

Shipping charges for your order will be calculated and displayed at checkout.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@annesmugs.com with your name and order number, and we will look into it for you.

Include a link for customers to track their order if available.

Refunds, returns, and exchanges

See Refunds page